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System Center Service Manager 2012 overview

  • NTK 2012
  • Stopnja 300
  • Datum četrtek
    24. maj 2012     10:15

Service Manager 2012 is a relatively new member of System Center family. And while it has not been exposed as much as other System Center products, it is a very powerful tool for automating processes inside company. Service Manager can integrate with most of other System Center products, and it provides robust platform for automating and adapting organization’s IT service management best practices. To help organizations manage their help desks, Service Manager also automates help desk functions such as ticketing, incident and problem management and change request processes. This session will provide an overview of Service Manager 2012 from the aspect of implementation and configuration for self-servicing, help-desk and integration with other products.

Damir Dizdarević

Damir Dizdarević

Damir Dizdarevic is a b.sc.math and IT professional. He works as a manager of MS CPLS Learning Center in Logosoft Sarajevo, and as a lecturer and author of MOC courses. Occasionally, he also works as a system designer for complex enterprise environments. He is a founding member and president of Bosnian Microsoft Community. He has been working with Microsoft platforms for the last 16 years and he is particularly specialized in Windows Server, Exchange Server, mobility and virtualization. Microsoft awarded him with the Most Valuable Professional – MVP status for his outstanding contribution in sharing knowledge about Microsoft Server products, large number of lectures he delivered, and for his high technical competence. Damir owns several technical certificates (MCSE, MCTS, MCITP, and MCT) for Windows Server 2008 R2, Exchange Server 2010 and Hyper-V 2.0. He is regular presenter on conferences in ex-Yu region. On Microsoft Sinergija conference, for previous 6 years, each time he was graded as one of top three speakers. He is also a regular and highly graded presenter on other Microsoft conferences in region such as Microsoft Vizija, Windays, MS Network, etc. Damir is one of very few trainers in Europe who works as an author and reviewer of official MOC courses. In previous year, he was authoring courses 6425C (Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services) and 10165A (Updating Your Skills from Microsoft Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010 SP1), and also on course 6416D (Updating your Network Infrastructure and Active Directory Technology Skills to Windows Server 2008 R2). Currently, he works as an author on System Center 2012 and Windows Server 2012 courses. In addition, he has been working for 13 years now as one of the editors of BiH IT magazine INFO, where he published more than 300 technical articles, and he is also writing for the famous Windows ITPro Magazine (some of his work can be found at: http://windowsitpro.com/authors/authorid/1761/damir-dizdarevic.html). He is also blogging about Microsoft Server products and Microsoft Learning at : http://www.mscommunity.ba/blogs/ddamir/