This session will walk you through the latest offering in Dynamics 365 portfolio - Dynamics 365 Contact Center. We will dive into Microsoft's vision of transforming service experiences with a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every engagement channel. Session will include short demos of the most important features.
Dynamics 365 and Power Platform Partner Solution Architect working with leading Microsoft partners in CEMA region on developing repeatable solutions and practices. Previously, Dejan worked as a developer, database administrator, technical consultant for CRM and ERP systems, and technical trainer. Dejan is a certified Microsoft professional and Microsoft Certified Trainer for 20 years. Before joining Microsoft, he was a Microsoft MVP for Data Platform (SQL Server).
